FAQ

1. How can I contact AL-WASSIU INDUSTRY for business transaction?

It is very easy; give us picture reference number from our website, for new designs please provide design drawing. You can forward your demand via E-mail or WhatsApp. On receiving your inquiry, our effective and qualified sales team will contact you to provide further assistance. We are available 24/7 for your assistance.

 

2. What is the range of your products?

AL-WASSIU INDUSTRY manufactures and supplies a massive range of Customized uniform accoutrements for uniformed personnel of law enforcement departments. We also produce custom hand embroidered badges for schools, clubs, universities, securities and academia.

We have a very broad and massive range of products including Hand Embroidered Bullion Badges, Family Crest, Insignia Patches, Regimental Badges, Yacht Bullion Badges, Club Badges, Coat of Arms, Banners, Car Flages, Pennants, Emblems & Crests, Peak Caps, Beret Caps, Side Caps, Woven Embroidered Badges, Machine Embroidered Badges, Rubber Patches & Insignia, Aiguillettes, Cap Cords, Whistle Cords, Lanyards, Shoulder Board, Epaulette, Slip-on, Collar Gorget, Peak Visors, Webb Belts, Sam Brown Belts, Sashes, Ribbons, Collarettes, Bow Tie and World War 1 & II reproductions.

 

3. How much time required for delivery process?

Our vison is the satisfaction of our end user. For trial order, we dispatch ART-Work sample within 24 hours via E-mail/WhatsApp and after confirmation, we dispatch picture of manufactured sample. Once the approval is done, we complete sample with 2 to 3 working days. For final order shipment, time depends upon quantity of order and no doubt, we prefer to our customer’s required time frame. We do in-house production and it is our priority to complete orders timely.

 

4. What is the duration of shipment from dispatched place to destination?

We have Express Services of DHL, DPD, DPEX, EMS, TNT, FedEx and UPS depending upon buyer's Decision and Budget. For customer satisfaction, we may use requested Cargo/Courier Service after negotiating shipment charges.

 

5. How can I know about detail of shipping charges?

As forwarding costs change time by time, these can be confirmed on time of shipment. Second, we can give estimated shipping costs for reference only.

 

6. What is your packaging process?

We follow ISO packaging standards i.e. major card board box’s weight does not exceed 20KGs. We wrap each article in a separate polythene bag then we put wrapped articles in card board boxes for larger quantities.

On special request, we put each polythene wrapped article in separate small card board box. Special instructions may also be followed on customer’s request after negotiating costs.

 

7. Is there any product return policy?

Yes, if there is a manufacturing error in our product or there is difference b/w sample and our manufactured article. Please contact within 15 days of receipt date. We will make necessary arrangements for replacement.

 

8. Can I demand samples of your products?

We offer sample and there is No Cost for sample (up to 3pcs) although customer needs to pay shipment charges for the sample.

 

9. What is the procedure for payments?

1 - Bank Transfer i.e. wire & swift transfer,

2 – Money Exchanger Franchise, Western Union, Money Gram etc.

 

10. Is there any minimum order limit?

We do not have minimum order limit. We welcome each & every customer making order for 1pc or 100pcs. Although prices depend on the quantities.

 

11. Are you interested in credit business?

Yes, in below conditions:

1 - Half payment in advance with P.O.

2 - Remaining half on/before shipment’s departure.

 

12. What is your worth in international market?

We have supplied our products to China, UAE, Oman, Qatar, Bahrain, Australia, Germany, U.K, European Countries, African Countries, Canada and U.S.A.

 

13. What is the procedure adopted for order completion?

When payment process is completed, orders are scheduled to their relevant departments. First of all, we manufacture 1 sample of each article and present it to customer via email/WhatsApp for approval or any amendment, after approval, entire production is initiated and a confirm delivery date is given to customer.

 

14. What are basic steps involved in making a specific order?

Art-Work design is provided either by customer or us. According to design & quantity, Quote is placed and after acceptance we produce a counter sample for approval, if any change demanded, we do changes and send pictures for re- approval. After approval, order details are provided to manufacturing department and completion date is given to customer. At this stage, payment request is made to customer and after receiving the receipt from bank or western union, production process starts. We also do credit business on some special terms & conditions.

For your information, delivery time starts from the date, we receive payment receipt.

 

15. Is there any chance of beating competitor’s price, if I get similar from them?

We use fine material with superb quality, we demand competitive & economical prices already for best products and we do not know about the quality of competitor and material he is using, so it is not convincing to compromise quality for price.